Due to the nature of our products, we do not accept refunds and exchanges.
Exchanges
In an unlikely event you receive an item that is damaged*, incorrect, or missing item, please email our Customer Care Team at hello@juelian.com.sg within 3 business days from the day you received your shipment for further assistance.
Please email us the following details:
- Image of Item/Parcel(s) received
- Name of Item
- Order Number
If the item is in stock, we will arrange for a replacement. Otherwise, a refund or store credit voucher will be issued to you.
Please do not dispose/throw away the items as they need to be returned to us for inspection.
*We regret that we are unable to offer refund / exchange for items damaged during shipment.
Any merchandise purchased from a third party is not entitled to an exchange under our policy.
^An exchange is only valid for items in its original condition (non-customised/personalised, unused, unworn and complete) and packaging (without any postage labels).
Returns and Refunds
Jue Lian Pte. Ltd. does not accept returns of standard merchandise (i.e. non-customised/personalised) that do not fall under “Defective or Incorrect Item Received”. All customised and personalised orders are strictly non-exchangeable, non-returnable and non-refundable. Please review your order carefully before confirming.
Sale and Promotional Items
Items on sale, promotion or discount are strictly non-refundable and non-exchangeable.
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