FAQs
Once your payment has been successfully transacted, your order will be delivered to the Sellers and the order status will reflect as Processing.
You may go to your Account page, click on Orders and you will be able to see your orders.
Bulbs supports only Credit Card payment method currently.
You can reach us via the following method:-
- Email us at feedback@bulbs.sg
- Live Chat via Bulbs Website (Monday to Sunday 9am to 9pm)
*Please include your Bulbs username for our reference to serve you better and efficiently.
Bulbs will deduct the Transaction Fee from the price paid by a Buyer for each order, and remit the balance to the Sellers upon the successful completion of a Transaction.
On the Registration tab, click on Become A Merchant under the Register button.
Fill up the necessary information required and click submit. Registration is free-of-charge.
A confirmation letter will be sent to your registered email once your application is successful.
If you need further assistance, feel free to email us at sales@bulbs.sg
Variable product is different options within the same listing. This allows buyers to make their selection based on different attributes including flavour, size, or other characteristics from the same product on a single detail page.
- Click on ‘Variable Product’.
- Key in Product Title. Fill in a ‘Short description’ or ‘Description’ for your product in the box.
- Select the appropriate category of your product.
- Scroll to select Attributes tab. Click on Add button
- Key in the Title of your drop-down variation eg. ‘Option’ or ‘Please Select’
- Fill in the range of selection in ‘Value(s):’ section
Examples:
– Chicken | Fish +$1.00 | Beef +$2.00
– Single Pack | Double Pack
– Wednesday 11am – 9pm | Saturday 11am – 9pm
Click on Submit button to save the changes you have made.
You may have listed goods that are under Bulbs’ Prohibited Items. You may refer to Bulbs Prohibited Items Policy for more information.
All Sellers are to comply with the Prohibited and Restricted Items policy.
If you require further assistance, feel free to reach out to us at sales@bulbs.sg
Cancelled orders are orders that did not manage to be processed successfully before the item is being shipped.
- Order is cancelled by seller
- Refund request is accepted by seller
- Refund request is accepted by Bulbs (in the event of if there is a dispute)
- Order is automatically cancelled by system due to seller failing to ship order(s)
You will be notified through email.
Credit/Debit card payments will be refunded to the respective card and will take between 7-14 working days for processing depending on the bank.
You may go to the Seller page, click on the Inquiry button at the bottom-right of the seller page banner and send them your enquiry.
Sellers will resolve this issue with you and advise on the process should they require you to return the wrong/damaged item.
Buyers are obliged to complete the transactions with the sellers once the orders are accepted. Kindly read the terms and conditions specified by individual sellers.
Buyers are obliged to complete the transaction with the sellers once the orders are shipped out. Kindly read the terms and conditions specified by individual sellers.
If your order have not being updated with any delivery status by the Seller and it is reaching its estimated delivery date, you may go to the Seller page, click on the Inquiry button at the bottom-right of the seller page banner and send them your enquiry on your order.
If you need further assistance, please email us at info@bulbs.sg
Please read through the Seller’s Refund/Return Policy and follow the steps below:-
For wrong item(s) delivered:
- Provide a screenshot of your order
- Provide a picture of the wrong item received
For damaged item:
- Provide a picture of the item and mark out the areas that are damaged
- Provide a close-up picture showing the damaged areas
Send the photos to the Sellers via their email address provided on the Seller’s page.
If you require further assistance, feel free to email info@bulbs.sg
Credit/Debit card payments will be refunded to the respective card and will take between 7-14 working days for processing depending on the bank.
Payments made through bank transfer will be refunded to your bank account within 7-14 working days.
Delivery of an order may vary depending on seller’s “Ship Out Date” and Courier Delivery Lead Time.
After confirmation of order, seller will be notified to arrange a pickup. Logistics provider will then pickup the order as scheduled.
Following the successful order pickup the buyer should receive their order within the following time frame:
- Local / Domestic orders: within 1-3 days*
- Overseas orders: within 9-24 days*
*excludes holidays and logistics provider’s non-working days.
You will be able to see the estimated shipping time on the products you have chosen.
Please note that the delivery time time and price for delivery varies depending on the delivery address of the buyer, the pickup address of the seller and the working days of the couriers.
Following the successful order pickup the buyer should receive their order within the following time frame:
- Local / Domestic orders: within 1-3 days*
- Overseas orders: within 9-24 days*
*excludes holidays and logistics provider’s non-working days.
Unable to find the solution to your question here? Email us at feedback@bulbs.sg.