keto vanilla ice cream 437ml
When can I expect my delivery and how much will it cost?
Our usual delivery time is 1-2 days, depending on the time your order was received (next-day delivery cutoff is 7PM). You can also book a delivery date for up to one week in advance. We will contact you one day prior to your scheduled delivery date to confirm the exact delivery timing.
A standard delivery fee of $8 will be charged for orders below $60.
Delivery is FREE for any orders of $60 or above.
If your order is below $60 but you would like to avoid paying for delivery.
If you prefer to receive your order faster than our standard delivery terms, we also offer an express delivery option at checkout ($15). If you choose this option, we will arrange for a same-day, on-demand delivery so you can receive your order as soon as possible.
How are ketoi’s ice creams and chilled desserts packaged for delivery?
We’ve put special care in packaging our ice cream and chilled desserts so that you’ll be able to receive them before they melt or thaw. We use specialized delivery bags and totes that allow us to deliver our chilled and frozen products to your doorstep in perfect shape.
As the ice cream pints are chilled to below -20°C just prior to delivery, your ketoi ice cream might be quite hard when you first receive it. If that is the case, we recommend thawing the ice cream for 10-15 minutes prior to consumption for best texture & consistency.
What is your return policy?
Even though package all our frozen and chilled desserts to arrive in perfect shape, life can sometimes be unpredictable and food products may in rare cases get damaged during transport. If this is the case, please contact us at firstname.lastname@example.org within 24 hours of delivery and we will assist you in replacing the affected products as quickly as possible.
If nobody is home or we are not able to get in touch with you during delivery time, your order will be left at your door. Please note that for ice cream and chilled dessert, we are not able to leave them at your door and will need to schedule a redelivery that will be chargeable at $8.
You wish to change a delivery time/date, please get in touch with us as soon as possible at email@example.com. However, if your order has already been picked up from our shop, an additional delivery charge might apply.
If your package was lost, stolen or delivered to the wrong address, we will be happy to do whatever we can to help you track down your package. However, we reserve the right to limit refunds and replacements depending on the situation.
Cancellation / Return / Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 68 Taman Warna, Singapore 276390.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product to: 68 Taman Warna, Singapore 276390.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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