Almond Culture Black Sesame
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Upon receiving your order, it will be processed within 2 working days and delivered to you within 5 working days (Monday to Friday, excluding Public Holidays). Our delivery timings are from 6am – 1pm from Mondays to Saturdays (excluding PH). Our delivery timings are dependent on our volume of stocks and delivery route on the day itself.
A minimum spending of $35 is required for a free delivery. A delivery fee of $5 will be charged if the amount is not met. Deliver is done Islandwide except Jurong Island & Sentosa.
First Brew Singapore will only deliver your order to the front door at the stated delivery address. In an event where First Brew Singapore has been notified to leave your order on your doorstep, First Brew Singapore shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.
Self-collection is currently not available. We are partnering with the government to support contract tracing measures. Therefore, we do not currently provide a self-collection option until Covid-19 is completely under control. Together, we can fight this! Stay safe!
We will do our best to accommodate specific requests and drop a note to the respective driver. However, we seek your understanding as the drivers follow their own schedule and route. If you would like a specific date and time, we suggest that you order from Lalamove App. It usually costs between $10 – $20 per trip and is delivered within 1 hour. We are able to assist with this option.
We strive to ensure that the products delivered to you have a minimum shelf life of 3 months, except chilled items which generally have short shelf life.
As our products are all food-based, all sales are final at their point of delivery. Hence, products are not returnable except at the time of delivery.
Due to product integrity and food safety concerns, in the event that products are returned due to:
- Incorrect address information entered during checkout
- Taste preferences
- Incorrect product types selected during checkout
- Change of mind after receiving the items
Products cannot be resold and we are unable to facilitate a refund.
Please note that products are still returnable at the time of delivery. However, re-delivery is chargeable at $5.
To refund/replace products after delivery, due to damage or of questionable quality issues after investigation, kindly note that refunds would take up to 21 working days to be processed and are subjected to your credit card’s billing cycle. Replacement of products would take up to 14 working days to be processed, subjected to investigation period required.
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